---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure maximum multiple appointments

# Configure maximum multiple appointments {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enhance Walk-up Experience service experience by helping requesters to book
multiple appointments simultaneously. You can configure the location to accept multiple bookings
and also decide the maximum number of appointments a requester can book at a location.

Only one appointment could be booked by a requester with Walk-up Experience appointment booking
feature. The requesters could not book any follow-up appointments. For example, requester has
scheduled a laptop drop-off appointment and wants to schedule a pick-up appointment in
advance.

With enhanced appointment booking feature, the requesters can now book multiple appointments
simultaneously.

Scheduling multiple appointments, the requesters and the agents can maintain the context of the
service request. To reduce back and forth communication and resolve issues seamlessly, the agents
can also book multiple appointments on behalf of the requester.  
Implementation

* Administrators: The administrators can decide and configure the maximum number of appointments a requester can book for a particular location. For example, at Santa Clara tech lounge location, set up the maximum number of appointments as 2. The requester can only schedule two appointments in advance. If maximum number of appointments per user is changed or modified, existing appointments are not affected. The change is applied to all future appointment bookings. To configure and set the maximum number of appointments at a location, see [Create or modify Walk-up Experience locations](https://servicenow-prod.fluidtopics.net/yPJKqB_CbUGWDbRVYB8Ssw "Create or customize the predefined Walk-up Experience location. Walk-up Experience locations contain all the information about the walk-up support venue. You can define the way each location or support venue works.").
* Agents:To book a walk-up appointment on behalf of the requesters when incident resolution requires requesters for a follow-up visit, see [Create an appointment through incident](https://servicenow-prod.fluidtopics.net/j2l594UEUK3Q2~xeVQqH4w "Schedule an appointment on behalf of a requester through an incident record.")
* Requesters:To book multiple appointments and plan walk-up visits in advance, see [Plan your walk-up experience visit with Employee Center](https://servicenow-prod.fluidtopics.net/oEyWNR~qkQ4FbWR0UMpFUQ "Schedule a single or multiple appointments to visit the walk-up lounge or the support lounge Walk-up Experience Employee Center. You can also get remote help.").
{#configure-max-multiple-appointments__ul_lhc_fmf_ktb}