---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Test device network connection

# Test network connectivity of your device {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Test your device's network connectivity to evaluate its performance. If the performance is below average, running a speed test helps diagnose if the issue is with your device or your Internet service provider.

## Before you begin

Confirm
that the DEX
Desktop Assistant \[sn_dex_desktop\] application has been installed. For more information, see [Install Application and Device Health](https://servicenow-prod.fluidtopics.net/3Ei~nK2qqh_Lci8rn9XW7A "Digital End-User Experience (DEX) is available with activation of the Digital End-User Experience [sn_dex] plugin. You must have the admin role to install the DEX product [sn_dex]. During installation, Application and Device Health is included as a component in DEX.") and [Download and install Desktop Assistant](https://servicenow-prod.fluidtopics.net/dI4Ux4b0gNBb2xc~OSTTmw "Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management solutions.").

Role required: sn_dex_desktop.user or sn_dex_desktop.admin

## Procedure

1. Log in to Desktop Assistant.  
   For more information, see [Open and log in to Desktop Assistant](https://servicenow-prod.fluidtopics.net/AW4yXIRC3BIVADeaOxCTyQ "Open and log in to Desktop Assistant to get quick access to self-service tools, network tests, important notifications, and support resources.").
2. On the Desktop Assistant home page, select Network test.
3. On the Network Test page, select Test my network.  
   Desktop Assistant runs a network test, displays the download and upload speeds, rates network performance, and suggests steps to improve bandwidth if performance is below average.
4. **Optional:** Select the Network Details accordion to view the device and server names.