---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Access your profile in Service Operations Workspace

# Access your profile in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track and monitor the real-time status of your work by accessing your profile in Service Operations Workspace. You can track how many incidents and
interactions you have closed and how many you are actively working on. You can also view the
roles and groups to which you belong and see information about your manager and
teammates.

## Before you begin

Role required: sn_wfo_cfg_itsm.employee

## About this task

Access your profile to analyze information such as:

* Key performance indicators that matter most to you and Performance Analytics targets set for you by your manager. For information on Performance Analytics, see [Performance Analytics
  targets](https://www.servicenow.com/docs/access?context=pa-targets&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
* Pending training that has been assigned to you and when they're due.
* Service channels that you are assigned to and their current utilization.
* Skills and skill levels that you currently use and skill gaps that you may want to address.
* Upcoming PTO.
{#access-agent-profile-sow-wfo-itsm__ul_epd_kn5_rnb}

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   When you click the home icon (![Home icon]()), you can view the status of your work, organizational performance,
   current status of incidents, and unassigned incidents in the [Service Operations
   Workspace landing page](https://servicenow-prod.fluidtopics.net/5uX6zKipjCtt1S9pI2FIfw "An agent can get quick visibility into the work assigned, view announcements, and view upcoming tasks.").
2. Click the lists icon (![Lists icon]()).

   | To | Do this |
   | Access your profile from an incident record | 1. Click Incidents and select Assigned to me. 2. In the Assigned column, select your name. {#access-agent-profile-sow-wfo-itsm__ol_kjf_wzm_vnb}The profile page appears. In that page, you can access all the information that is related to your profile. |
   | Create your profile for centralized access | 1. Select the My Lists tab. 2. Click New List. 3. In the New List screen, click Create your own. 4. In the List Name field, enter a name for the list; for example, My Profile. 5. In the Select Source field, select User (sys_user). 6. In the Add Filters condition builder, select \[Name\] \[is\] \[\<your name\>\]. 7. Click Create. {#access-agent-profile-sow-wfo-itsm__ol_z3s_j1n_vnb} The workspace adds your profile to the My Lists tab. For information on creating a list, see Create My Lists in Workspace. |
   | Analyze Performance Analytics targets | 1. Click Incidents and select Assigned to me. 2. In the Assigned column, select your name. {#access-agent-profile-sow-wfo-itsm__ol_tp3_gzs_jpb}You can view your targets for a KPI for a given date range if your manager has set the target for that KPI. |
   |-|-|

   {#access-agent-profile-sow-wfo-itsm__choicetable_sy3_vzm_vnb}

*[\>]: and then