---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Initiate a conference call from an incident task

# Initiate a conference call from an incident task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Initiate a conference call from an incident task record to discuss about the
resolution of an incident.

## Before you begin

Role required: itil, itil_admin, or admin

## Procedure

1. Open ITSM Mobile Agent app.
2. In My work tab, tap See All.  
3. Tap the incident record you want to work on.
4. Tap RelatedIncident tasks.  
5. Tap on the incident task record.  
6. Tap ![More options]().
7. Tap Start call.
8. Provide the following details:  
   1. Conference bridge: Tap Conference bridge and select Microsoft Teams
   2. Users: Select the users.
   3. Groups: Select the required group.

   {#initiate-call-inc-task-itsm-mobile__ol_sqw_nmx_24b}

9. Tap Submit.
{#initiate-call-inc-task-itsm-mobile__steps_im2_5mn_53c}

*[\>]: and then