---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Mobile email notification redirection via web

# ITSM Mobile email notification redirection via web {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Redirect the users to the ITSM Mobile application from the mobile web browser to open and view the task records.

When you select the record link from the email notifications on the mobile, the link opens in the mobile web browser with a pop-up banner prompting you to view the record in the ITSM Mobile application which provides a faster and more intuitive way to access the records.

To enable this feature, set the Enable universal links (glide.sg.universal_links.enabled) system property to <kbd class="ph userinput">true</kbd>.

The feature is based on the universal linking of mobile. For more information, see [Universal linking for mobile](https://www.servicenow.com/docs/access?context=universal-links-mobile&version=australia&pubname=australia-mobile&ft:locale=en-US).  
The email notification redirection is applicable to the following type of records:

* Incident
* Incident task
* Catalog task
* Change request
* Change task
{#itsm-ma-email-notification-redirection__ul_etk_ydq_ydc}