---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a module that uses incident template

# Create a module that uses incident template {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a module to log an incident with pre-filled field values from an existing
template.

## Before you begin

Role required: admin

## About this task

In the [Create incident template](https://servicenow-prod.fluidtopics.net/MTzBuSAqxR1Lcl8H6KbMBw "Create an incident template to confirm consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.") topic, you have created the
Bond Trade Access Denied template. In this topic, you can use the template with a
module in the Self-Service application.

## Procedure

1. Point to Self-Service and select the edit icon ![Edit icon]().
2. In the Modules related list, select New.
3. On the form, fill in the fields.  
   * Title: <kbd class="ph userinput">Bond Trading Access Denied</kbd>.
   * Order: In the Module records list, view the order numbers and enter a number that is appropriate. For example, if the order number of Homepage is 50 and the order number of Business Applications is 52, and you want to place the new module between Homepage and Business Applications, enter the order number as 51.
   * Hint: <kbd class="ph userinput">Log an incident about the Bond Trade application</kbd>.

   {#t_UseATemplateFromAModule__ul_prf_yps_wy}  
   Link Type section:
   * Link Type: URL (from Arguments:)
   * Arguments: `incident.do?sys_id=-1&sysparm_template=Bond Trading
     Access Denied`  
     Note:  
     This path deploys the template in the new incident record.
   {#t_UseATemplateFromAModule__ul_qrf_yps_wy}  
4. Select Submit.  
   The new module appears in the Self-Service application.

## What to do next

Select the module to open a new incident record with the applied Bond Trading Access Denied template.
**Related tasks**   

* [Create incident template](https://servicenow-prod.fluidtopics.net/MTzBuSAqxR1Lcl8H6KbMBw "Create an incident template to confirm consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.")
* [Create a record producer to log incidents](https://servicenow-prod.fluidtopics.net/66QG2bZ7J86_wJIMDHvYMQ "Create record producers to log incidents directly from Service Catalog.")
* [Create a record producer using a template](https://servicenow-prod.fluidtopics.net/FSjTK_HqXXjLR6w8UCLfWg "If a predefined incident template exists, it can be used with the record producer to fill in standard information for the incident.")