---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View service and service offering data in Digital Portfolio Management

# View service and service offering data in Digital Portfolio Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
See service and service offering data in the context of your solutions in the Digital Portfolio Management (DPM) Workspace.

The following image shows the service and service offering data views when you integrate the stated applications with your DPM Workspace.

The following table explains the data views in the image. For more information, see [View service and service offering details](https://servicenow-prod.fluidtopics.net/v~DdTXS4xofTQ05RWi6Jsw "View information about services and service offerings that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the life-cycle phase information in tabs — Plan, Build, Run, and Info.").{#dpm-integrations-services__table_e4r_jpp_sbc__entry__3}

| Life cycle tab in DPM | Application | Data view in DPM |
|-|-|-|
| Plan | Strategic Planning or Portfolio Planning | Planning roadmap Backlog |
| Plan | Project Portfolio Management | Ideas Approved demands Projects starting in the next 30 days |
| Build | Strategic Planning or Portfolio Planning | Tracking roadmap |
| Build | Continual Improvement Management | Improvement initiative data * Initiatives by status * Overdue initiatives by month * Overdue tasks * Improvement initiatives closed in the last 30 days {#dpm-integrations-services__ul_uyz_wgz_hcc} |
| Build | Project Portfolio Management | Project data * Active project list * Projects overdue by month * Projects by status * Projects with missed milestones * Projects with critical issues {#dpm-integrations-services__ul_jtr_rgz_hcc} |
| Build | Change Management | Change record details * Current status * Changes overdue by month * Upcoming changes in the week * Change backlog growth over 30 days {#dpm-integrations-services__ul_kmk_xxm_5cc} |
| Run | ITSM Performance Analytics (PA) | Key performance indicator (KPI) data that comes with the base system. The following lists a few but for more information, see [KPI groups installed with Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/zNQVOox96fEACrwwOxIdng "Digital Portfolio Management (DPM) enables you to view standard key performance indicator (KPI) groups that are included with the base system. You can also configure KPIs with the sn_dpm.dpm_admin role."). * Availability * New incidents * Mean time to resolve * New requests * Changes {#dpm-integrations-services__ul_r3z_chz_hcc} |
| Info | General info | General information about the service or the service offering including, status, subscribers, service scope, contracts, commitments, and more. The following lists a few, but for more detailed information on each section of the Info tab, see Table 4. Service and service offering Info tab in [View service and service offering details](https://servicenow-prod.fluidtopics.net/v~DdTXS4xofTQ05RWi6Jsw "View information about services and service offerings that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the life-cycle phase information in tabs — Plan, Build, Run, and Info."). * Service portfolio * Taxonomy node * Service classification (business or technical) * Phase and Status (if using the Service Portfolio Management fields) or * Stage and Status (if using the CSDM life-cycle fields) * Consumer type * Last review date * Start and end dates {#dpm-integrations-services__ul_b2s_1lk_1fc} |
[Table 1. DPM Workspace integrations for services and service offerings]

{#dpm-integrations-services__table_e4r_jpp_sbc}
**Related concepts**   

* [Digital Portfolio Management life-cycle management](https://servicenow-prod.fluidtopics.net/k0mMNofQe5taRf3p2Q7~BA "The Digital Portfolio Management (DPM) Workspace enables you to work in the plan-build-run life-cycle model. You can manage solutions that you own and view solutions that may have an impact on services or products that you care about.")
* [View service and service offering details](https://servicenow-prod.fluidtopics.net/v~DdTXS4xofTQ05RWi6Jsw "View information about services and service offerings that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the life-cycle phase information in tabs — Plan, Build, Run, and Info.")