---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Success Dashboard indicators

# ITSM Success Dashboard indicators {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ITSM Success Dashboard indicators provide insights to the IT leadership team and process owners so that they can measure the performance of their ITSM implementation using the KPIs defined by ServiceNow.
Success Dashboard is available for IT Service Management and HR Service Delivery and is delivered via the following applications:

* ITSM Success Dashboard indicators

  The IT leaders can view the performance of the ITSM KPIs implemented.
* HR Service Delivery Success Dashboard indicators

  The HR leaders can view the performance of the HR KPIs implemented. For more information on HR Success Dashboard indicators, visit [HR Success Dashboard indicators](https://www.servicenow.com/docs/access?context=success-dashboard-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
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## Request apps on the Store {#success-dashboard-indicator-landing__section_vyf_tbn_f4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#success-dashboard-indicator-landing__inline-send-to-store}

## Get started {#success-dashboard-indicator-landing__section_jmy_rsk_trb}

|-|-|
| [Explore Learn about ITSM Success Dashboard concepts and features.](https://servicenow-prod.fluidtopics.net/VycmGDxkm_qAzq1WqfCpqw "Get an overview of the ITSM Success Dashboard indicators to understand the different components in the dashboard and how you can use the dashboard for your organization.") | [Configure Configure environment, tools, and user access.](https://servicenow-prod.fluidtopics.net/D2sTPZS2xg2SSnRfb6Z~ew "Set up the ITSM Success Dashboard indicators so that IT leadership teams and process owners can start using the dashboard.") |
| [Use Learn how you can use ITSM Success Dashboard.](https://servicenow-prod.fluidtopics.net/iNSxGGmq6wse136W4FRj9A "Use the ITSM Success Dashboard indicators to measure the performance of your ITSM implementation using the Key Performance Indicators (KPIs) defined.") | [Reference Get details about ITSM Success Dashboard components such as roles and dependent applications.](https://servicenow-prod.fluidtopics.net/jeFDMEd6MEPGP9IIT5AQAw "Reference topics provide additional information about components installed with ServiceNow ITSM Success Dashboard indicators.") |
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## Troubleshoot and get help {#success-dashboard-indicator-landing__section_epq_skg_1nb}

* [Ask or answer questions in the Task Intelligence for ITSM community](https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus[published]~category[incident-management])
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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