--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Administration cards # Administration cards {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Use the administration cards to monitor and manage applications, policies, users, administrators, metric rules, and devices with Agent Client Collector installed. View compliance policies and manage DEX users and administrators from a single location. {#administration-cards__table_rjd_p1l_1xb__entry__2} | Cards | Description | |-|-| | Roles and Access || | User roles | View and configure different DEX user roles based on their respective access requirements. | | Application and Device Health || | Agent deployment on Windows devices | Install Agent Client Collector (ACC) to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance. | | Agent deployment on macOS devices | Install ACC to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance. | | Applications management | Look up and configure web and installed applications that are currently being monitored | | Desktop Assistant deployment | Deploy Desktop Assistant (DA) using guided steps on the end-user devices. DA is an interface for employees, enabling access to self-service options, IT notifications, and support resources. | | Deploy browser extension | Activate the DEX Google ChromeOS or Microsoft Edge extension on your device to collect different operational or performance-based metrics for the web or SaaS applications. | | Digital End-user Experience Self-service configuration | Configure and customize Digital End-user Experience Self-service experience to enable employees to check the performance of their device and self-solve issues. | | System compliance | Configure compliance system policies, manage applications, and set up metric rules for compliance-related thresholds. For more information, see [Manage your system compliance report](https://servicenow-prod.fluidtopics.net/QFzHQFyBxcEi2~l4ZLw_VA "Configure the DEX policy metrics and the applications to monitor for your organization's compliance report. Set up the compliance-related rules and actions for your organization's devices based on defined thresholds."). | | File management | Configure and manage the executable files available on the end-user devices. For more information, see [Set up file management](https://servicenow-prod.fluidtopics.net/W3Eeo4c5Ff3xrViNykww4Q "Set up files you want to track and manage with DEX on your organization devices. For example, you can identify and remove any dangerous .exe files that pose a security risk."). | | Windows registry configuration | Configure the Windows registry keys to identify and manage any mismatch in end-user devices. Note: Select the registry key path to edit the key by modifying the path or expected value. You can also delete the key. For more information, see [Set up Windows registry keys](https://servicenow-prod.fluidtopics.net/TPTWg81KTitl1zfwwt3Prw "Track and manage the Windows registry keys that are configured for monitoring with DEX on end-user devices."). | | Agent policies | Manage which DEX metrics are collected based on the device criteria defined. | | Metric rules | Create and manage DEX metric rules to establish criteria and thresholds for metrics. Configuring metric rules enables timely alerts and proactive system management. | | Create Remedial Actions | Create your custom remedial actions from check definitions to resolve end-point related issues using the Playbook. | | Usage and Health Monitoring || | Agent health | Review and manage user devices on which ACC is installed. Agent health also displays the number of agents that are up and the number that are down. | | Proactive Engagement workbench | View Proactive Engagement resolutions available to you in the base system. Get an overview of all the PE resolutions and notifications active in your instance. | | Desktop Assistant usage | Get an insight of Desktop Assistant usage across all your organization's employees. For more information, see [View Desktop Assistant usage metrics](https://servicenow-prod.fluidtopics.net/No~E6K9rZNymX4_0xj9DPQ "As a DEX administrator, view Desktop Assistant usage metrics of end users."). | [Table 1. Administration page cards] {#administration-cards__table_rjd_p1l_1xb} To return to the administration details page, see [DEX Administration](https://servicenow-prod.fluidtopics.net/G4HfBkAH8KGlE8RVYeC7Fg "The DEX Application and Device Health Administration tab provides you with essential tools to manage and monitor the system."). * **[Application management card](https://servicenow-prod.fluidtopics.net/NGL5TPtSbtX20oYz1UUNKg)** The Application management card shows the list of the used applications, application type, end-user OS, and whether an application is included in the metrics or compliance monitoring. * **[New web or installed application form](https://servicenow-prod.fluidtopics.net/XvNgyKIRTBONTMOskGt~wg)** Using a custom form, you can add an application to be monitored for compliance or performance metrics. * **[Edit web or installed application form](https://servicenow-prod.fluidtopics.net/IeYIP_8zyXJJ7uV2XZGUag)** Using a custom form, you can edit an application to be monitored for compliance or performance metrics. * **[Metric rules page](https://servicenow-prod.fluidtopics.net/j_JdncT831pYWkHam01ORQ)** The metric rules page shows information about a specific rule, including its name, CI type, application name, alert severity, and alert status. * **[Agent policies list](https://servicenow-prod.fluidtopics.net/t31vOpNDw4fNDvjItSmUIg)** The agent policies list shows information about each agent policy including its name, status, cron expressions, and updated time.