---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View On-Call schedules

# View On-Call schedules {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The tiled grouping of on-call shift schedules helps you to review shifts rather
than having to search through all shifts in the system.

## Before you begin

Role required: itil, rota_manager, or rota_admin

## About this task

Each card on the On-Call Schedules page represents a shift and identifies the on-call members. A card displays the group name, the shift name, and rosters (Primary and Secondary).  
On-Call schedules enable you to view the presence of on-call members. For more information on presence, see [User presence](https://www.servicenow.com/docs/access?context=c_UserPresence&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).  
Note:  
By default, on-call schedules are loaded in batches of 20. You can use the com.snc.on_call_rotation.landing_page.group_limit property update the setting. For details, see [System properties for On-Call Scheduling](https://servicenow-prod.fluidtopics.net/LnPeuCxU~5Qu4txwXNJQng "The property settings configure On-Call Scheduling operations.").

## Procedure

1. Navigate to AllOn-Call SchedulingOn-Call Schedules.  
   Note:  
   For a group with overlapping shifts, shift cards are displayed based on the escalation setting.  
   The following tabs appear:
   * Pinned On-Call Schedules: Displays a personalized list of who is on-call for the groups you are most interested in. Pin groups here for fast access.
   * My On-Call Schedules: Displays only the On-Call schedules that you manage or are a member of.
   * All On-Call Schedules: Displays the list of all groups that have active On-Call schedules. You can also find who is on-call for groups that you have not pinned.

   {#view-schedules-oncall__ul_eh4_fxr_2bb}

   Use the filter to display On-call schedules by
   group, schedule, or username.
2. **Optional:** In the All On-Call Schedules tab, pin a shift card by pointing to the card and clicking the Pin icon (![Pin icon]()).  
   Note:  
   When you pin a shift card of a group with overlapping shifts, all other shift cards of that group are also pinned.
3. **Optional:** In the Pinned On-Call Schedules tab, unpin a shift card by clicking the Pin icon.
4. To view details of a shift, click the shift card.  
   Note:  
   Each shift card displays only the first two rosters.  
   If you are a shift manager or roster member, the schedule opens. For more information, see [Updating an On-Call schedule](https://servicenow-prod.fluidtopics.net/LM5QW56QozX1n7KKIOY4ZQ "Shift managers and members can use the Schedules tabs to view and update the on-call schedules of a group. Shift managers can review, manage, and resolve gaps or conflicts in your On-Call schedule from a single view."). In all other cases, you are redirected to the calendar view. For more information on on-call scheduling calendars, see [Manage shifts from the Calendar view](https://servicenow-prod.fluidtopics.net/SU3GV3ZxHxqE0ExmlGLJ2g "The Calendar view displays all shifts for a user group for a specified time interval. Use the Calendar view of an On-Call schedule to update or manage shifts.").
5. **Optional:** To view roster and escalation details, click Roster and escalation details on the shift card.  
   A dialog box displays the following tabs:
   * Roster: Displays a list of all rosters and contact number, email address, group, and the shift for the active On-Call member.
   * Escalation Path: Displays the escalation path defined for the shift.

   {#view-schedules-oncall__ul_l3s_gbb_1gb}  
   Note:  
   By default, the details of the on-call member of the primary roster are displayed. Click Send a direct message to send a direct message to the on-call member. Alternatively, call the member if the Notify WebRTC is configured. For more information on real-time messaging, see [Connect](https://www.servicenow.com/docs/access?context=c_Connect&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). For information on Notify WebRTC, see [Forward call workflow activity](https://www.servicenow.com/docs/access?context=r_WorkflowActivityForwardCall&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US). For information on the Specify a valid Notify Number with voice capability property that enables the Notify WebRTC for on-call, see [System properties for On-Call Scheduling](https://servicenow-prod.fluidtopics.net/LnPeuCxU~5Qu4txwXNJQng "The property settings configure On-Call Scheduling operations.").
6. **Optional:** To view gaps and conflicts in a shift, click the info badge on the shift card.  
   * This is applicable only for group managers, shift managers, and delegated shift managers.
   * This information is displayed based on the setting of the com.snc.on_call_rotation.landing_page.show_pending_actions property. For more information, see [System properties for On-Call Scheduling](https://servicenow-prod.fluidtopics.net/LnPeuCxU~5Qu4txwXNJQng "The property settings configure On-Call Scheduling operations.").
   {#view-schedules-oncall__ul_yzn_yf4_3gb}

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