---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View Walk-up Experience inbox

# View Walk-up Experience inbox {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View a personal inbox of automatically assigned Walk-up Experience
interactions using the Agent Workspace feature interface.

## Before you begin

Role required: sn_walkup.walkup_technician

## About this task

There are two ways the agents can view the walk-up inbox. The agents primarily access
Agent Workspace for all Walk-up Experience related
information, including the inbox. However the agents can also access Walk-up Experience in the application navigator, or left navigation bar, to
link to and view the inbox in Agent Workspace.

## Procedure

1. To view the walk-up inbox using Agent Workspace, navigate to Workspace ExperienceAgent Workspace Home.  
   The Agent Workspace homepage opens, greeting you with your name.
2. Click Inbox in the left navigation bar of the interface.  
   Automatically pushed interaction assignments appear in the inbox based on agent schedules and assignment rule configurations in the Advanced Work Assignment feature. The agents can set an inbox status of Available, Away, and Offline.
3. Alternatively, to view the walk-up inbox via the application navigator, navigate to Walk-up ExperienceTechnicianMy Walk-up Inbox.  
   You are linked directly to your personal inbox in Agent Workspace. Automatically pushed interaction assignments appear in the inbox based on agent schedules and assignment rule configurations in the Advanced Work Assignment feature.
**Related tasks**   

* [Manage automatically assigned Walk-up Experience interactions](https://servicenow-prod.fluidtopics.net/OFb5ZfHAOIo7kj4ABK_lYw "The agents supporting Walk-up Experience locations can view and manage interactions automatically pushed to the Agent Workspace inbox.")

*[\>]: and then