---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate ITSM Enhanced Security Features for Incident Management

# Activate ITSM Enhanced Security Features for Incident Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Prevent unauthorized access to incident-related tables using deny unless authenticated ACLs by activating the ITSM Enhanced Security Features (com.snc.itsm.enhanced_security) plugin.

## Before you begin

Role required: admin  
Note:  
An admin can install and activate this plugin via support request.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-itsm-enhanced-security-inci-mangmnt__find-plugins-cmd}
{#activate-itsm-enhanced-security-inci-mangmnt__navigate-application}
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-itsm-enhanced-security-inci-mangmnt__p_cb1_nfg_h1c}
   {#activate-itsm-enhanced-security-inci-mangmnt__find-plugin-cmd}
{#activate-itsm-enhanced-security-inci-mangmnt__find-plugin}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). {#activate-itsm-enhanced-security-inci-mangmnt__activate-plugin}
{#activate-itsm-enhanced-security-inci-mangmnt__activate-plugin}{#activate-itsm-enhanced-security-inci-mangmnt__steps_rfx_bf1_2t}

*[\>]: and then