---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Setting up integrations in Service Operations Workspace for ITSM

# Setting up integrations in Service Operations Workspace for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can set up multiple integrations in Service Operations Workspace for ITSM to leverage its complete capabilities.
* **[Setting up Investigation Framework in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/wRwSWi27I0unm9kxKoAGYg)**   
  Set up the Investigation Framework in Service Operations Workspace to enable the display of the CI metrics information on the Investigation tab of the Incident records.
* **[Setting up Service Desk assisted Password Reset in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/0cUfSzmGK_rlTu4zkREFTQ)**   
  The Password Reset application provides a mechanism for end users to either unlock the account or reset their password with the help of service desk support. This feature enables a secure and an efficient password management system. The users must reach out to the service desk agents to update their login credentials.
* **[Setting up Recommended Actions for ITSM](https://servicenow-prod.fluidtopics.net/yBNV~AP6d7d2QYEnDgQ56g)**   
  You can set up Recommended Actions for ITSM to apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Service Operations Workspace.
* **[Setting up AI Search in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/dwJVYQnaLf6Ccvd47lunyA)**   
  Intelligent query features enable you to quickly find the answers that you require. The Next Experience Unified Navigation search field enables you to search multiple record types and switch between global search results and results from the workspace applications that you can access.
* **[Install Universal Request for Service Operations Workspace](https://servicenow-prod.fluidtopics.net/1XhBtD1saHrRxfyjC8nI8Q)**   
  You can install the Universal Request for Service Operations Workspace application (com.snc.universal_request) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they aren't already installed.
* **[Install Universal Task for Service Operations Workspace](https://servicenow-prod.fluidtopics.net/ioz9rvbT53A3yaozyc0P4w)**   
  You can install the Universal Task application (sn_uni_task) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

**Related concepts**   

* [Migration from ITSM Agent Workspace to Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/YvyIc2AxZmm4MVrgMcnadA "You can easily migrate common customizations and configurations for various features from ITSM Agent Workspace to Service Operations Workspace for ITSM using the on-screen migration utility. With this migration, you won't have to rebuild these features in Service Operations Workspace for ITSM. For these features, you can migrate any specific record types and elements or all of them.")
* [Getting started with Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/alt17SpqxyuDFvDHfL~VYg "Quickly understand how you can implement the essential setup to get started with Service Operations Workspace.")
* [Admin Center in Service Operations Workspace for ITSM](https://servicenow-prod.fluidtopics.net/hNMOlLdPwsKCqBUmqmKfwA "The Admin Center provides centralized control of the instance to admins. It provides effortless, quick access to manage all customizations in Service Operations Workspace (SOW) for IT Service Management (ITSM), and additional plugins that extend the Service Operations Workspace for ITSM capabilities.")
* [Configuring Service Operations Workspace for ITSM to improve your experience](https://servicenow-prod.fluidtopics.net/FuaEViTVxYmc6x4yRe75Gg "Besides the configurations that are part of the essential setup for implementing Service Operations Workspace for ITSM, you can still improve your Service Operations Workspace for ITSM experience with a few configurations.")