--- sourceDocument: Australia IT Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Service Management ft:clusterId : - itsm bundleId : - itsm workflow : - Technology --- # Navigate service enterprise portfolio templates # Navigate service enterprise portfolio templates in DPM {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Navigate three service enterprise portfolio templates: EDUCAUSE Higher Education IT Service Portfolio, IT Service Portfolio, and Sample Organizational Structure. Navigate the three enterprise service portfolio templates and decide which one to use. Templates are structured in a nesting content tree format with taxonomy nodes and services with descriptions. This structure helps you easily navigate your portfolio. For more information on creating a portfolio using one of these templates, see [Create enterprise service portfolios using a template](https://servicenow-prod.fluidtopics.net/vPIA7xZtiyviLuSiyHrIHg "Admins can create enterprise portfolios from scratch or by using a template. Enterprise portfolios are structured in a nesting tree format to facilitate navigation of service-related items and taxonomy nodes. Similar to personal portfolios, you can see key metrics to assess the portfolio performance."). {#dpm-enterprise-portfolio-templates__table_w4n_gts_1fc__entry__3} | Description | What does it include? | Is it for me? | |-|-|-| | This template provides guidance on how to use your organizational chart to organize services IT provides to the business. | Enterprise taxonomy nodes with child nodes, placeholder names, and descriptions. The descriptions provide suggestions on how to build out each branch of the portfolio. Taxonomy nodes include: * Chief Information Security Officer (CISO) * Development Director * Enterprise Architect Director * Governance and Compliance Director * Innovation Director * IT Operations Director * Project Management Office (PMO) Director * Vendor Management Director {#dpm-enterprise-portfolio-templates__ul_sj3_f5s_1fc} | The template is an example of how large organizations could be organized under the Chief Information Officer (CIO). Use this template as a springboard. Update it to match your organizational structure by adding services and additional taxonomy nodes. | [Table 1. Sample Organizational Structure Template] {#dpm-enterprise-portfolio-templates__table_w4n_gts_1fc} {#dpm-enterprise-portfolio-templates__table_xyv_g4s_1fc__entry__3} | Description | What does it include? | Is it for me? | |-|-|-| | The IT Service Portfolio template provides a way to manage both the strategic and operational aspects of technology within an organization. It helps align your IT services with your business strategy. | Enterprise taxonomy nodes: * Application Development \& Deployment * Cybersecurity \& Compliance * Data \& Analytics Services * End User \& IT Support * Enterprise Operations \& Support * Infrastructure \& Cloud Services * IT Governance \& Strategy {#dpm-enterprise-portfolio-templates__ul_dpk_n4s_1fc} Child taxonomy nodes. For example, End User \& IT Support includes: * Collaboration \& Productivity Tools * Device Management * End-User Support \& Service Desk {#dpm-enterprise-portfolio-templates__ul_wmc_2ps_1fc} Services that relate to each of the taxonomy nodes. For example, under IT Governance \& Strategy, IT Policies \& Compliance: * AI Governance \& Ethical AI * Auditing * Breach Management \& Remediation * Business Continuity Planning \& Management * Investigations * Records Management {#dpm-enterprise-portfolio-templates__ul_a4j_pps_1fc} For example, AI Governance \& Ethical AI service tracks the development, deployment, and management of AI systems. It establishes policies and frameworks for data privacy, security, and compliance with regulations like GDPR. By implementing ethical AI practices, organizations can mitigate risks, improve transparency, and ensure AI solutions align with societal and business values. | If you're looking to improve the strategic and operational management of technology within your organization, this template serves as a valuable starting point and can be tailored to meet your specific needs. | [Table 2. IT Service Portfolio Template] {#dpm-enterprise-portfolio-templates__table_xyv_g4s_1fc} {#dpm-enterprise-portfolio-templates__table_yk5_klr_1fc__entry__3} | Description | What does it include? | Is it for me? | |-|-|-| | The EDUCAUSE Higher Education IT Service Catalog Portfolio template is designed to organize and describe IT services specifically for higher education institutions. It aims to provide clear and accessible information about various tools, resources, and programs that address the unique challenges and opportunities in higher education IT. | Enterprise taxonomy nodes: * Administrative and Business * Communication and Collaboration * Desktop and Mobile Computing * Information Security * Infrastructure * IT Professional Services * Research * Teaching and Learning {#dpm-enterprise-portfolio-templates__ul_q2r_2mr_1fc} You can further add taxonomy nodes to best suit your institution. Services that relate to each of the taxonomy nodes: * Alumni and Advancement * Athletics * Auxiliary Systems * Business Capability and Process Automation * Data, Reporting, and Analytics * Facilities Management * Faculty Information Systems * Financial Procurement Systems * Human Resource Systems * Library Systems * Medical and Health Systems * Student Information Systems {#dpm-enterprise-portfolio-templates__ul_vc5_qnr_1fc} For example, under Administrative and Business, the services relate to the administrative and business functions of an institution. Another example is the Library Systems service. This includes access to digital collections like HathiTrust, inter-library loan (ILL), and infrastructure services like a digital media lab or micro-form scanners. You can edit each service to add an Owned by name, Delivery manager, Vendor, Estimated spend, and more. | To determine if this template is for you, consider its focus on higher education IT challenges. Does your institution face specific IT challenges that are common in higher education? If you're looking to drive innovation and excellence in higher education through technology, this template could be a valuable resource for you. | [Table 3. EDUCAUSE Higher Education IT Service Portfolio Template] {#dpm-enterprise-portfolio-templates__table_yk5_klr_1fc} For overview information on enterprise portfolios, see [Enterprise portfolios](https://servicenow-prod.fluidtopics.net/jbCyTX12zUg6039g5szGww "Admins create enterprise portfolios for business applications and service instances using the enterprise portfolio tables. Enterprise portfolios are structured in a nesting tree format to navigate service-related items and taxonomy nodes."). For more detailed information on enterprise portfolios, see [Navigate portfolio types in Digital Portfolio Management](https://servicenow-prod.fluidtopics.net/wH_kd7OAczUXQdQuzAiZgA "Navigate three types of enterprise portfolios in the Digital Portfolio Management (DPM) application — service, business applications, and service instance. The way to create a portfolio depends on the type. As of May 2025, Enterprise portfolios are created directly in DPM. Business application and Service instance portfolios are created using the enterprise portfolios tables in the DPM module in UI16.").