---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Display of requester related records

# Configure the display of requester related records in an interaction {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
For an interaction, ensure that related records of a requester are displayed as
intended for Service Operations Workspace.

## Before you begin

Role required: admin

View the order of the My Requests - Requested item predicate EVAM view config.

## About this task

The records related to a requester are displayed when an agent views the requester
information in an interaction. For information about agent actions on an
interaction, see [Work on an interaction in Service Operations Workspace](https://servicenow-prod.fluidtopics.net/S9Qzg7UWfZ2MUZKn8en~UQ "Work on customer conversations to resolve issues.").

## Procedure

1. Navigate to AllEntity View Action Mapper (EVAM)View DefinitionsView Configurations.
2. From the list of EVAM View Configs, select SOW Related Tasks.
3. Edit the order such that it is less than that of the My Requests - Requested item predicate EVAM view config.
4. Click Update.

*[\>]: and then