---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable application monitoring

# Enable application monitoring {#ariaid-title1}

Release version: Australia  
Updated August 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable application monitoring to gain insights into performance metrics, diagnose issues, and promote optimal functionality, enhancing performance and proactively addressing potential bottlenecks or failures.

## Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: sn_dex.admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon (![]()).
3. On the Application management card, select Configure applications.  
   The list of monitored applications appears.
4. Select the name of the application for which you want to enable monitoring.  
   To enable monitoring for more than one application, you can select the check boxes next to an application and select Turn on metrics monitoring under Actions.
5. **Optional:** Only when enabling the Microsoft Configuration Manager (MCM), Microsoft Teams, or DEX for Zoom include Advanced monitoring by selecting MCM - Only choose this option for MCM or Microsoft Teams from the drop-down list.  
   Note:  
   * For more details on the MCM monitoring, see [Advanced app metrics page](https://servicenow-prod.fluidtopics.net/Qs8VLlKrGA3Hxi2ZNCKZ7g "Access the advanced app metrics for the Microsoft Configuration Manager (MCM).").
   * For more details on Microsoft teams call quality, see [Monitor Microsoft Teams call quality](https://servicenow-prod.fluidtopics.net/z~wALZJUePX7aqaZJcMOBg "Enable advanced monitoring of Microsoft Teams call quality with DEX for Microsoft 365. Track and analyze call performance for a specific user.").
   * For more details on Zoom calls monitoring, see [Monitor Zoom call quality using DEX](https://servicenow-prod.fluidtopics.net/sE4VDFpOZWqsePWBsmNS_g "View detailed metrics for the Zoom calls made by users assigned to this device or logged in within the past 15 days.").
   {#enable-app-monitor__ul_p5k_sws_nfc}
6. Select Save.
{#enable-app-monitor__steps_plb_dsy_bbc}

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