---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Walk-up Experience appointment booking administration

# Walk-up Experience appointment booking administration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create or modify the Walk-up Experience
Appointment Booking feature.
Administrators can create, modify, and enable the Walk-up Experience application
configuration. Appointment booking administrators (appointment_booking_admin) can create,
modify, and enable configurations for service locations within the Walk-up Experience
application.

Walk-up Experience is an application level configuration provided with the base system
appointment booking feature. You can include as many service level configurations as needed. The
service level configurations apply to the individual walk-up queue locations that exist.
Administrators can modify these configurations as needed or use them as examples to create new
configurations.

For more information on appointment booking administration, see [Administer appointment booking](https://www.servicenow.com/docs/access?context=appointment-booking-administer&version=australia&pubname=australia-field-service-management&ft:locale=en-US)
* **[Enable Walk-up Experience appointment booking](https://servicenow-prod.fluidtopics.net/ikXDEAV6nMa8L3zkX4N4rg)**   
  Enable or disable the appointment booking feature for Walk-up Experience as well as for the individual walk-up service locations available to requesters.
* **[Configure Walk-up Experience appointment booking](https://servicenow-prod.fluidtopics.net/kE_7aoho6Y2yfbR85~z~dA)**   
  Create or modify appointment booking configurations for the Walk-up Experience. You can view or modify the Walk-up Experience application appointment booking configuration and create or modify related service appointment configurations.
* **[Configure Variable time slots for appointment booking](https://servicenow-prod.fluidtopics.net/1e3gyylMiBCTYeeCqPZrCQ)**   
  Variable time slots, such as work duration and dates, for appointments can be configured and booked based on the reason for a location. The reason can be an issue or request.
* **[Configure maximum multiple appointments](https://servicenow-prod.fluidtopics.net/RfuIaUL8aZ5oXoPqFBxU4g)**   
  Enhance Walk-up Experience service experience by helping requesters to book multiple appointments simultaneously. You can configure the location to accept multiple bookings and also decide the maximum number of appointments a requester can book at a location.
* **[Configure appointment type](https://servicenow-prod.fluidtopics.net/CTYq5kcLTMkirmeseQ2XvQ)**   
  Support requesters in-person and virtually and assist them through remote appointment.