---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add managers to a KPI assignment group

# Add managers to a KPI assignment group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign one or more managers to each KPI assignment group so that they can gain
visibility into the group and monitor the team's performance.

## Before you begin

Role required: sn_wfo_admin

## About this task

You can associate a user with a primary assignment group by selecting the group in
the [user](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US) record.

## Procedure

1. Navigate to AllWorkforce Optimization for ITSMTeam PerformanceAdditional Managers.
2. Click New.
3. In the Assignment Group field, select an assignment group.
4. In the Manager field, select a manager that you want to add to this assignment group.
5. Click Submit.

## What to do next

[Analyze the performance
trends for your teams](https://servicenow-prod.fluidtopics.net/mxapQgmUMJKOhupwxGC7kQ "Analyze trends to monitor your team's performance within a KPI group.")

*[\>]: and then