---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create an operational success dashboard

# Create an operational success dashboard {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a KPI category and map with the operational dashboard to view the performance of the ITSM processes in your organization.

## Before you begin

Role required: sn_sd.success_dashboard_admin

## Procedure

1. In the navigation list, enter <kbd class="ph userinput">sn_sd_kpi_category.list</kbd>.
2. Select New.
3. On the form, fill in the fields.  
   {#create-operational-success-dashboard__table_ejp_1bc_d1c__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name of the KPI category. |
   | Dashboard type | Dashboard type of the new KPI category that is to be associated. |
   | Order | Order of the dashboard. |
   [Table 1. KPI Category]

   {#create-operational-success-dashboard__table_ejp_1bc_d1c}
4. Select Submit.
5. In the navigation list, enter <kbd class="ph userinput">sn_sd_tab_m2m_dashboard.list</kbd>.
6. Select New.
7. On the form, fill in the fields.  
   {#create-operational-success-dashboard__table_yrh_3bc_d1c__entry__2}

   | Field | Description |
   |-|-|
   | Tab | Unique name of the dashboard. |
   | PAR Dashboard | The PAR dashboard that must be associated with the Operational success tab. |
   | Order | Order of the dashboard. |
   [Table 2. Dashboard mapping]

   {#create-operational-success-dashboard__table_yrh_3bc_d1c}
8. Select Submit.

## Result

The new dashboard appears on the Operational success dashboard.