---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Add a category or a subcategory

# Add a category or a subcategory {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add category or subcategory to assign incidents to the correct team and save time in
troubleshooting and bringing the service to normalcy.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllIncidentAll.  
   Note:  
   If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://servicenow-prod.fluidtopics.net/vL8HZs36~TCAlAHAiJ5i~w "Redirect classic UI16 module navigation links to the equivalent Service Operations Workspace (SOW) experience.").
2. Open an incident record.
3. Do any of the following:  
   * Right-click CategoryConfigure Choices.

   * Right-click SubcategoryConfigure Choices.

   {#add-new-category__ul_ajx_4w5_c3b}
4. In the Enter new item field, enter the new category or the subcategory name.
5. Click Add.  
   The new category or subcategory is added under the Selected list.

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