---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# View the SLA details for problems

# View the SLA details for problems {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the SLA details of a problem in the contextual side panel of Service Operations Workspace so that you can prioritize the problem and resolve it within the defined SLA timeline.

## Before you begin

You must configure the Service Level Agreement (SLA) timer for Problem Management. Select from the existing Problem resolution and Problem response configurations, or create your own. For more information, see [Configure the SLA timer](https://servicenow-prod.fluidtopics.net/CWQ2pomYuGLss_pay8pbbA "Configure the SLA timer to determine which task SLA must be displayed as part of the timer component.") and [Create an SLA definition](https://servicenow-prod.fluidtopics.net/VjdZWS94BLQajtyl5XK5jg "Create SLA definitions to set the conditions under which SLAs attach, pause, stop, and reset on task records. Use them to track and enforce service commitments across your organization.").

Role required: admin

## Procedure

1. Navigate to AllProblemWorkspace ConfigurationContextual Sidebar.
2. From the SLAs and timings row, set the Active column value to true.

## Result

The SLAs and timings card is visible within Record information in the Service Operations Workspace contextual sidebar.

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