---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Installed components

# Components installed with DEX Self-service {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several components are installed with DEX Self-service.

## Device health categories and subcategories {#components-installed-with-dex-self-service__section_hkr_sp5_lyb}

In the Device health check experience, the performance of the device health categories and subcategories is classified as Good, Average, or Poor.
{#components-installed-with-dex-self-service__table_r5k_dz4_fgc__entry__2}

| Category | Subcategory |
|-|-|
| Device performance | * Computer last restart * Disk space * Battery health {#components-installed-with-dex-self-service__ul_es3_jjb_1fc} |
| Application performance | * MS Teams application stability * Outlook application stability * Zoom application stability {#components-installed-with-dex-self-service__ul_yd4_njb_1fc} |
| Network health | * Wifi signal strength * VPN connectivity {#components-installed-with-dex-self-service__ul_oyx_sjb_1fc} |
[ ]

{#components-installed-with-dex-self-service__table_r5k_dz4_fgc}

For category configuration information, see [Configure DEX Self-service categories and subcategories](https://servicenow-prod.fluidtopics.net/n~0MEoSTSkLlf2Yslk7T4g "Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.").

## Issue configurations {#components-installed-with-dex-self-service__section_ixr_4z4_fgc}

DEX Self-service provides the following base system issue configurations mapped to corresponding device health subcategories.

* Computer restart pending on macOS and Windows device
* Low disk space on Windows device
* Low disk space on macOS device
* MS Teams application crash on Windows device
* MS Teams application crash on macOS device
* Outlook application crash on Windows device
* Outlook application crash on macOS device
* Poor device battery health on macOS and Windows device
* Poor WiFi signal on Windows device
* Poor WiFi signal on macOS device
* VPN Disconnected in Windows and macOS device
* Zoom application crash on macOS device
* Zoom application crash on Windows device

{#components-installed-with-dex-self-service__ul_ij4_xrb_1fc}For more information, see [Issue configurations in DEX Self-service](https://servicenow-prod.fluidtopics.net/xLff6VRDfv2Tq3FohWZpHg "DEX Self-service provides the following issue configurations in the base system.").

## Device actions {#components-installed-with-dex-self-service__section_nbm_wbp_fgc}

{#components-installed-with-dex-self-service__table_g23_bcp_fgc__entry__2}

| Operating system | Device action |
|-|-|
| macOS | Reinstall application This device action is available for the following applications: * Microsoft Teams * Microsoft Outlook * Zoom {#components-installed-with-dex-self-service__ul_ogn_gcp_fgc} |
| Windows | Clear disk space |
[ ]

{#components-installed-with-dex-self-service__table_g23_bcp_fgc}