---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Surveys

# Surveys in Workforce Optimization for ITSM {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assess the quality of your teams' completed tasks. Use surveys to get feedback on from
your team.  
Note:  
For detailed information on how to create a survey and associate with a coaching opportunity, see [Create a survey and associate with a Coaching opportunity](https://servicenow-prod.fluidtopics.net/sV7RidvlCgJOt5bbT_F8mQ "Create a survey for coaches or trainees to assess the training quality. Add a question bank to the survey. Associate the survey with a coaching opportunity to provide feedback when the coach completes the coaching assessment.").
* **[Assess the quality of your agent's completed tasks](https://servicenow-prod.fluidtopics.net/Aa8mzZ5mTcitN4nvJLegfQ)**   
  Assess the ability of your agents to resolve incidents or the quality of their completed tasks.
* **[Create a survey in Workforce Optimization for ITSM](https://servicenow-prod.fluidtopics.net/6aSHbz1l~D1LUUX9T0eduw)**   
  Create surveys and publish them. You can assign published surveys to an agent or a group. You can also share the survey with other teams by adding managers of those teams as the owners of the survey.
* **[Assign a survey to agents or groups](https://servicenow-prod.fluidtopics.net/xcfPWKNcfa0z1NaOk22msg)**   
  Assign a published survey to agents or groups so that they can take the survey.