---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Validate requirements for Oracle mappings

# Validate legacy Oracle Process Pack requirements for associating software installations with Oracle mappings {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Meet the recommended requirements to ensure that you receive the highest quality results with Oracle mapping.

## Before you begin

Role required: admin

## Procedure

1. Use a discovery tool (such as ServiceNow Discovery) to identify software installations.  
   Check that the added CPU information is correct.
2. [Activate](https://servicenow-prod.fluidtopics.net/~BbFGStRSN0dA_ejHN6y3Q "The legacy Software Asset Management - Oracle Process Pack (com.snc.sam.oracle.pp) plugin can no longer be activated upon request. If the legacy plugin has already been activated on your ServiceNow instance, you can continue to use the legacy Oracle Process Pack.") the legacy Software Asset Management - Oracle Process Pack (com.snc.sam.oracle.pp) plugin.  
   This also activates the legacy Software Asset Management (com.snc.software_asset_management) plugin if it is not already active.
3. Refresh processor definitions by navigating to Software AssetSystem and clicking Refresh Processor Definitions.
4. Ensure that the software models that you want to manage with Oracle licensing are set up accurately.  
   See [Creating a software model](https://servicenow-prod.fluidtopics.net/QMb8njfi4OlJXzq23FVgMA "The legacy Software Asset Management (com.snc.software_asset_management) plugin uses software models to manage licenses, specifically in software counters and license restrictions, and to track upgrade and downgrade licenses.").
5. [Create a software license](https://servicenow-prod.fluidtopics.net/7kCF6Um8eKM6PHWsJLKD0Q "To use the legacy Oracle process pack, you must create an Oracle software license.") for your Oracle software.  
   Ensure that the license is given the correct license metric.

   The License metric (metric_type) field on the Software License table is a reference field to the License Calculation table.
6. [Create a software counter](https://servicenow-prod.fluidtopics.net/utL8ddVH2FlQYZ8Ew9_JQw "There are two distinct ways to count Oracle software through the legacy Oracle Process Pack. Be sure that your Oracle models are set up accurately.") to calculate Oracle licenses with the matching license type.
7. Count licenses to determine compliance with Oracle guidelines.

*[\>]: and then