---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Digital Experience Score reference

# Digital Experience Score reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the lists and forms that you use to configure and administer Digital Experience Score.
* **[Components installed with Digital Experience Score​](https://servicenow-prod.fluidtopics.net/eYDoujOlt34xebpvWJVpYw)**   
  Several types of components are installed with activation of the Digital Experience Score app, including tables and user roles.
* **[Components installed with Digital Experience Feedback Survey](https://servicenow-prod.fluidtopics.net/AD9HbEci5YfJedGsDSPI0g)**   
  Several types of components are installed with activation of the Digital Experience Feedback Survey app, including tables and user roles. DEX Score uses the Digital Experience Feedback Survey application for configuring and storing survey information sent to employees.
* **[Digital Experience Score​ properties](https://servicenow-prod.fluidtopics.net/~Ss3Q3rMi2h3wRilcKdemA)**   
  Configure the system properties to enable DEX Score application and set the company level target for the digital experience score.
* **[DEX Score metric definitions](https://servicenow-prod.fluidtopics.net/jIhoCqmA0M66pDVyg4WQmQ)**   
  List of the base system DEX Score metric definitions.
* **[Metric definition form](https://servicenow-prod.fluidtopics.net/lFaWLMzIUxOlZh9DAbfWvQ)**   
  Update the scoring details of a metric definition, enable or disable it, or specify whether it contributes to the overall DEX score.
* **[DEX Score survey configuration form](https://servicenow-prod.fluidtopics.net/dtWfqTPeIpTC_D0ipscWPg)**   
  Update the configuration for sending the surveys to collect feedback from employees on the usage of applications and devices.
* **[DEX Score metrics calculation](https://servicenow-prod.fluidtopics.net/qHG~iP3miHiAkSWp2VDHwg)**   
  Learn more about how the metrics values are calculated in the Digital Experience Score dashboard.
* **[DEX Score normalization for metric scores](https://servicenow-prod.fluidtopics.net/bSwp6QHF4ncrt1jgBLZasQ)**   
  Learn how normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics.
* **[Data collection frequency for DEX Score metrics](https://servicenow-prod.fluidtopics.net/jsBYd1~x0gfvebyAs6yhBw)**   
  Application and device health metrics are collected daily, weekly, and monthly from employees' devices, imported into the ServiceNow instance, and displayed on the Digital Experience Score dashboard.