---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Apply a template in the Incident form

# Apply a template in the Incident form {#ariaid-title1}

Release version: Australia  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use a template to apply values to an incident record. The values from the template replaces existing field values, while fields not included in the template will remain unchanged.

## Before you begin

You must create a template before applying the template in the incident form. For more information, see [Create a template from the incident form](https://servicenow-prod.fluidtopics.net/dhTrYzCMV~ey5NsOeYUWmw "Create a template that define default values for forms so that users can easily create incident. You need to have appropriate permissions before creating templates.").

Role required: itil, sn_incident_write, or admin

## Procedure

1. Navigate to AllIncidentCreate New.
2. Select the more options icon ![More options icon]() and then select Toggle Template Bar to see all templates in the template bar.  
3. Select a template to apply it on the incident record.  
   When you apply the template, it replaces the existing field values with the values defined in the template and retains the values for fields not included in it. Make sure to copy the details to your clipboard before applying the template.
{#t_UseATemplateFromAForm__steps_zzd_2v1_ty}
**Related tasks**   

* [Create incident template](https://servicenow-prod.fluidtopics.net/MTzBuSAqxR1Lcl8H6KbMBw "Create an incident template to confirm consistency in the way information about the incident request is captured. A template also helps you to create incident easily and accurately.")

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