---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Map the UXF routes

# Map the UXF routes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a route for the verification method to map the verification process.

## About this task

The administrator can customize the verification page at the specified route. The UI page should be configured with a verification type that allows the service desk agent to verify the identity of the user requesting a
password reset.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations WorkspaceOverview.
2. On the Admin Center page, do one of the following:  
   * In the Overview tab, select the Configure button in the Service Desk Assisted Password Reset card.
   * In the Configurations tab, select Service Desk Assisted Password Reset card.
   {#map-uxf-routes-pr-sow__ul_d2f_cvl_zbc}
3. On the Verification Settings card, select UXF routes mapping.  
   The default UXF routes are displayed.
4. Select New to create a new UXF route.
5. On the form, fill in the fields.  
   {#map-uxf-routes-pr-sow__table_pch_kjn_zbc__entry__2}

   | Field | Description |
   |-|-|
   | Order | Order of the UXF route |
   | Workspace | Option where the UXF route will be applicable to. If there is no value in this field, the system picks the Workspace as Service Operations Workspace. |
   | Verification type | Verification type to authenticate the user during the password reset process. |
   | Route | Path for the code to reach the destination. |
   [Table 1. UXF routes]

   {#map-uxf-routes-pr-sow__table_pch_kjn_zbc}
6. Select Submit.

*[\>]: and then