---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Mobile Agent features and plugins

# ITSM Mobile Agent features and plugins {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about the plugins used in ITSM Mobile Agent.  
The ITSM Mobile Agent application offers various plugins that can enhance functionality and provide additional features. Some of the common plugins used with ITSM Mobile Agent include the following:

* com.glideapp.itom.snac \[Event management\]
* com.sn_hamp \[Hardware asset management\]
* com.sn_shift_planning \[Shift Planning\]
* com.sn.slack.ahv2 \[Slack spoke-store\]
* com.snc.iam \[Incident communications management\]
* com.snc.incident.mim \[Major incident management\]
* com.snc.notify \[Notify\]
* com.snc.on_call_rotation \[On-call Scheduling\]
* com.snc.pa.incident.mim \[Performance Analytics - Major Incident Management\]
* com.snc.pa.itsm_dashboards \[Performance Analytics - ITSM Dashboards\]
* com.snc.tcm_collab_hook \[Collaboration services - store\]
{#features-and-plugins__ul_un2_2pr_fzb}