---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Slack integration - Incident Management

# Slack integration - Incident Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With Slack integration, you can create a dedicated channel for incident responders to
collaborate during an incident​ enabling bidirectional integration with slack. You can create and
update an incident, view information such as who is on-call for a group or view the list of
incidents assigned to you.

## Request apps on the Store {#im-slack-collaboration__id_ysm_zjk_lnb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#im-slack-collaboration__inline-send-to-store}

## Compatibility {#im-slack-collaboration__section_h35_lmx_mhb}

The Collaboration Services store app version 2.0.x is compatible with all the releases
starting with the Paris Patch 3 release.

## Key features {#im-slack-collaboration__section_enl_mmx_mhb}

* Send a direct message to the caller
* Assign the incident to a user
* Create a collaboration channel for an incident
* View and join a channel from an incident
* Create and update incident using a Slash Command
* View who is on-call for a group
{#im-slack-collaboration__ul_sn2_plq_jnb}

## System requirements {#im-slack-collaboration__section_vbl_t1y_4hb}

* Incident Management (com.snc.incident)
* Collaboration Services plugin (sn_tcm_collab_hook) version 2.0.x
* [Slack Spoke for ServiceNow
  IntegrationHub](https://www.servicenow.com/docs/access?context=slack-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) plugin (com.sn.slack.ahv2) version 1.3.x and the necessary Integration Hub license to use Slack as a collaboration channel.  
  Note:  
  The Slack spoke requires creating a custom app on your Slack account to generate OAuth 2.0 tokens for the Slack spoke. For more information, refer [Set up Slack spoke](https://www.servicenow.com/docs/access?context=set-up-slack&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
{#im-slack-collaboration__ul_wbl_t1y_4hb}