---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up the Local Admin Access topic

# Set up the Local Admin Access topic {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Administrators and users with the Virtual_agent_admin role can install and activate
the Agent Client Collector Spoke plugin. Developers can update scripts and
configure commands as needed for their organization.

## Before you begin

Role required: virtual_agent_admin or admin

## Procedure

1. Install the Agent Client Collector Spoke plugin on the instance according to the [Agent Client Collector
   installation](https://www.servicenow.com/docs/access?context=acc-installation&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) instructions.
2. Update the sudoers file of the macOS devices with the following entry.  
   This process allows the ServiceNow user to run the grant_admin_access script in sudo mode and bypass password requirements.

       _servicenow ALL= SETENV: /Library/Caches/servicenow/agent-client-collector/admin-access-mac/bin/grant_admin_access.sh *​ 
       Defaults:_servicenow !requiretty​ 
       Defaults exempt_group += _servicenow

3. Activate the Agent Client Collector plugin (admin-access-mac), after validating the attached payload with your internal IT team.
4. Configure the following commands as needed for your organization.  
   ACC Check Definition: `check-admin-access`, `grant-admin-access`
5. Duplicate and activate the Local Admin Access topic in the ITSM scope.  
   To view, duplicate, preview, or publish IT Service Management topics in the Virtual Agent Designer, see [Getting started with
   Virtual Agent Designer](https://www.servicenow.com/docs/access?context=conversation-designer-virtual-agent&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).