---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Request ITSM Roles- Change Management

# Request ITSM Roles- Change Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles --- Change Management plugin
(com.snc.itsm.roles.change_management) to gain more control over the access that different
change agents, technicians, and managers have within your Change Management
process.

## Before you begin

Role required: admin

## About this task

The ITSM Roles plugin activates several related plugins such as Business Stakeholder
(com.snc_business_stakeholder), ITSM Roles --- Incident Management
(com.snc.itsm.roles.incident_management), ITSM Roles --- Problem Management
(com.snc.itsm.roles.problem_management), ITSM Roles --- Change Management
(com.snc.itsm.roles.change_management), and ITSM Roles --- Request Management
(com.snc.service_management.roles.request_management). The related plugins updates
the security model and introduces roles for respective products.

With the
introduction of the new roles, ITSM provides more control over the access that users
have within the process.

By default, this feature is activated only in new instances created in New York or the above releases. It is not automatically activated when upgrading to New York or newer releases from a version prior to New York.

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#request-itsm-roles-cm__navigate-plugins}
{#request-itsm-roles-cm__navigate-plugins}
2. Select Request plugin to open the Activate Plugin form on Now Support. {#request-itsm-roles-cm__request-plugin}
{#request-itsm-roles-cm__request-plugin}
3. On the Activate Plugin form, provide the following information.  
   {#request-itsm-roles-cm__table_awx_bhf_ygb__entry__2}{#request-itsm-roles-cm__p_ub1_nfg_h1c}{#request-itsm-roles-cm__p_vb1_nfg_h1c}{#request-itsm-roles-cm__p_zb1_nfg_h1c}

   | Field | Description |
   |-|-|
   | What is your target instance | Select the instance that you want to activate the plugin on. |
   | Which plugin would you like to activate | Select the name of the plugin to activate.{#request-itsm-roles-cm__p_wb1_nfg_h1c} Note: If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears. |
   | Select Maintenance Date and Time | Select the date and time to activate the plugin. |
   [Table 1. Activate Plugin form]

   {#request-itsm-roles-cm__table_awx_bhf_ygb}  
   For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.{#request-itsm-roles-cm__p_bc1_nfg_h1c}
   {#request-itsm-roles-cm__request-form}
{#request-itsm-roles-cm__request-form}
4. Select Submit.  
   After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager. {#request-itsm-roles-cm__submit-request}
{#request-itsm-roles-cm__submit-request}{#request-itsm-roles-cm__steps_x24_5nj_nhb}
* **[Components installed with ITSM Roles - Change Management](https://servicenow-prod.fluidtopics.net/lzl1cW8mOtAt6Yx8UjgcPg)**   
  Several user roles are installed with the activation of the ITSM Roles --- Change Management plugin (com.snc.itsm.roles.change_management). Security ACLs to support the security model for Change Management and related functionality are also installed.

**Related tasks**   

* [Activate Business Stakeholder](https://servicenow-prod.fluidtopics.net/9b_g2KPtdos37B1agLsT_g "Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.")
* [Activate Change Management - State Model](https://servicenow-prod.fluidtopics.net/dBdBM5Avs9t1rDTnxXYqug "You can activate the Change Management - State Model plugin (com.snc.change_management.state_model) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Collision Detector](https://servicenow-prod.fluidtopics.net/OBTfpLV7moUUM1rz6sU28w "You can activate the Change Management - Collision Detector plugin (com.snc.change.collision) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Calculator](https://servicenow-prod.fluidtopics.net/FjXys7u5~cWh9gElhX2Q6A "The Change Management - Risk Calculator plugin (com.snc.bestpractice.change_risk) is active by default in the base system. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Schedule](https://servicenow-prod.fluidtopics.net/Lq8PbsbaHv~yuqLBh38EYw "You can activate the Change Management - Change Schedule plugin (com.snc.change_management.soc) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Risk Assessment](https://servicenow-prod.fluidtopics.net/noX1Dyu1DXu6ce1oogSUWQ "You can activate the Change Management - Risk Assessment plugin (com.snc.change_management.risk_assessment) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Standard Change Catalog](https://servicenow-prod.fluidtopics.net/Hat2sR55CEuVCZiIpXfkJA "You can activate the Change Management - Standard Change Catalog plugin (com.snc.change_management.standard_change_catalog) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Success Score](https://servicenow-prod.fluidtopics.net/W4CuR3jbdvD9WyyoP3QGvA "You can activate the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin if you have the admin role. This plugin activates related plugins if they are not already active.")
* [Activate Change Management - Mass Update CI](https://servicenow-prod.fluidtopics.net/YpGcT2Gtpa~3ZVzSlIuAMg "You can activate the Change Management - Mass Update CI plugin (com.snc.change_management.mass_update_ci) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management -Approval policy](https://servicenow-prod.fluidtopics.net/B4nlE69v0E_MaBIujp4SIQ "You can activate the Change Management -Approval policy plugin (com.sn_chg_pol_appr) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - CAB Workbench](https://servicenow-prod.fluidtopics.net/7ziQ9zbuaEl1CvT9Ryp~og "You can activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management ATF Tests](https://servicenow-prod.fluidtopics.net/XKSb9JYkzVLn1Dbb5H8DxA "You can activate the Change Management - ATF Tests plugin (com.snc.change_management.atf) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Core](https://servicenow-prod.fluidtopics.net/Czq8Fn2y9gMisnzcRDEpVw "You can activate the Change Management - Core plugin (com.snc.change_management) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Request Change Management - Risk Assessment](https://servicenow-prod.fluidtopics.net/3udjN0oqz8GF~i_VlEUlfQ "To activate Change Management capability to predict change risk using Predictive Intelligence, request the Change Management - Risk Intelligence plugin (com.snc.change_management.ml.risk) through the Now Support Customer Service system.")
* [Request Change Management - Standard Change Template Intelligence](https://servicenow-prod.fluidtopics.net/u9su~PTyNhHPEdBXYwYVzw "To activate Change Management capability that uses Predictive Intelligence to identify change clusters and propose standard change templates, request the Change Management - Standard Change Template Intelligence plugin (com.snc.change_management.ml.sctp) through the Now Support Customer Service system.")
* [Change Management - Predictive Intelligence Core](https://servicenow-prod.fluidtopics.net/Z6_6~lbqvPYc3~fURUlMRw "To activate Change Management predictive intelligent features, the Change Management - Predictive Intelligence Core plugin (com.snc.change_management.ml) is required and is automatically installed along with other through Change Management Predictive Intelligence plugins that are requested using the Now Support Customer Service system.")
* [Activate Change Management - Change Flows](https://servicenow-prod.fluidtopics.net/gGdZlZJ9ZfSpT_dI6AsyHQ "You can activate the Change Management - Change Model Foundation Data (com.snc.change_management.change_model.foundation) plugin if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Velocity dashboard](https://servicenow-prod.fluidtopics.net/S_2_OxIS_d9eHGEifNt6nQ "You can activate the Performance Analytics - Content Pack - Change Management (com.snc.pa.change) and Process Optimization (com.sn_process_optimization) plugins if you have the admin role. These plugins include demo data and activates related plugins if they are not already active.")
* [Activate Change Management - Change Models](https://servicenow-prod.fluidtopics.net/bIGP6FuwJYIcKMyDUEZaYQ "You can activate the Change Management - Change Model Foundation Data plugin (com.snc.change_management.change_model.foundation) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")
* [Activate Change Management Success Probability](https://servicenow-prod.fluidtopics.net/71tRAW8GUv0qOEsah14Gzw "You can activate the Change Management - Success Probability plugin (com.snc.change_management.success_probability) if you have the admin role.")
* [Activate Change Management - Data Archiving](https://servicenow-prod.fluidtopics.net/kp2CIu0Q12PMJXstasFDaA "You can activate the Change Management - Data Archiving plugin (com.glide.auxdb) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.")

*[\>]: and then