---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Platform Analytics Solutions for Service Level Management

# Legacy: Platform Analytics Solutions for Service Level Management {#service-level-mgmt-content-pack__phContentPackAppName}

Release version: Australia  
Updated July 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
Note:  
The Service Level Management PA dashboard is deprecated. SLA KPIs are available in the individual dashboards for each workflow, such as [Incident management dashboard](https://servicenow-prod.fluidtopics.net/deRHO6VSBqYMVHT3Opobzg "Dashboard providing a view into process metrics related to Open and Closed incidents.") or [Change Management dashboard](https://servicenow-prod.fluidtopics.net/z6syAtq28PXLQDEhn7a_uA "The Change Management dashboard provides workflow metrics for successful and failed change requests across different change models and types."). For more information on Platform Analytics Solutions containing preconfigured dashboards, see [ITSM dashboards](https://servicenow-prod.fluidtopics.net/f8ycCqLZtcbFZSAyQQwfLA "The ITSM Dashboards content pack provides several Platform Analytics Solutions that contain preconfigured dashboards. This content pack also includes several dashboards and indicators of its own. These dashboards contain actionable data visualizations that help you improve your business processes and practices.").

## Enabling the Platform Analytics Solution

Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.  
Note:  
Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

For unlimited access to all features of this Platform Analytics Solution, purchase a Performance Analytics subscription. For more information, see [Activating your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).

To
enable the solution for Service Level Management, an admin navigates to System DefinitionsPlugins and activates the Service Level Management PA Dashboard
(com.snc.pa.sla.overview) plugin.

To use this Platform Analytics Solution, you must have an entitlement to use Performance Analytics with Service Level Management.

## Domain separation and 'Run As' user {#service-level-mgmt-content-pack__section_mrw_rgg_zgb}

In some solutions, System Administrator is the Run As user for data
collection jobs in the Platform Analytics Solutions. In other solutions, the
Run As user for data collection jobs is left blank. Verify that the
Run As user exists on the instance, and that this user has the
appropriate level of access. An inappropriate Run As user can cause
errors or limit the data that is collected. This setting only has an effect if domain
separation is enabled.{#service-level-mgmt-content-pack__p_ix2_nfg_h1c}
* **[Service level management PA dashboard](https://servicenow-prod.fluidtopics.net/UyK1pmV2zLBacuNAc0l1wQ)**   
  The Service Level Agreement (SLA) Overview module provides a Performance Analytics (PA) Dashboard to review SLA information at a glance.

**Related topics**   

* [Activate your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)

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