---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Introducing activities for migration

# Introducing activities for migration {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Introduction activity helps you to understand the purpose of the migration
utility.

The activity helps you understand the Problem Management Best Practice State Model
plugin and the new problem and task states. This activity also confirms that you have practiced
or are practicing on a sub-production instance that is a clone of the production instance.