---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incident Management and CSDM tables

# Incident Management and CSDM tables {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Incident Management manages and uses CSDM tables. Several
ServiceNow products benefit from and add value to Incident Management.

## CSDM tables used by Incident Management {#itsm-incident-use-case__section_snj_gj4_rmb}

The Incident form references the following CSDM tables:

1. Service instance (formerly application service) \[cmdb_ci_service_discovered\] table or any infrastructure CI.
2. Configuration Item tables \[cmdb_ci\*\]
3. Business Service \[cmdb_ci_service_business\] table and Technology Management Service (formerly Technical service) \[cmdb_ci_service_technical\] table: Use the service classification attribute to identify business services, technical services, and application services as types of services.
4. Service Offering \[service_offering\] table: Uses the service classification attribute to identify business services, technology management services, and service instances as types of service offerings.See the Incident Management documentation for information about service commitments on a service offering (for example, resolution time for incident).

{#itsm-incident-use-case__ol_tnj_gj4_rmb}

## Products that add value to Incident Management {#itsm-incident-use-case__section_b5q_5lb_rmb}

When you use Incident Management with other ServiceNow products, you increase the value you get from Incident Management. These other ServiceNow products include:

Discovery

:   Discovery provides details about the hardware and software CIs you are using.

Service Portfolio Management (Service Portfolio Management)

:   Provides life-cycle information for a service.

Asset Management

:   Provides the related product model. Software Asset Management
    (SAM Foundation
    ) and Hardware Asset Management (HAM) provide lifecycle data for Incident Management.

Security Management

:   Provide initial information that helps in containing, eradicating, and recovery of security related incidents.

Risk Management

:   Provides IT risk and financial risk information.

## Products that benefit from Incident Management {#itsm-incident-use-case__section_dtq_5lb_rmb}

IT Service Management (ITSM)

:   Services have the context of the business and applications, along with the information and technologies layered beneath them.

Information Technology Operations Management (ITOM)

:   Understands the business context for the application services along with the hardware and software being managed.

Governance, Risk, and Compliance (GRC)

:   Auditors can leverage the business applications and related Information Objects. This helps auditors understand the design-time data sensitivity for scoping audits, measuring risks, and managing audit activities.

Asset Management

:   Manages the software and hardware life cycles for business applications and business services.

Customer Service Management (CSM)
: