---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Activate and configure appointment booking reminders for Walk-up Experience

# Activate and configure appointment booking reminders for Walk-up Experience {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure scheduled appointment reminders for Walk-up Experience users.
Reminders ensure users attend appointments in a timely manner or reschedule or cancel an
appointment if they can no longer attend.

## Before you begin

Role required: sn_walkup.walkup_admin or admin

## About this task

To operate appointment booking reminders, activate the Appointment Booking Reminders Scheduled Job, since it is not active by default. In
addition, the Appointment reminder field does not appear on
the Appointment Booking Service Configuration form by
default. You must add it to the form and configure reminders. Reminders are inactive
unless a configuration is set.

## Procedure

1. Navigate to System DefinitionScheduled Jobs.
2. Search for Appointment Booking Reminders by name and select to open.
3. Click the Active field to activate the scheduled job.
4. Click Update.
5. To add the Appointment reminder field to the Appointment Booking Service Configuration form, navigate to Walk-up ExperienceAdministrationAppointment Configurations.
6. Select a Walk-up Experience service configuration from the list.
7. Click the menu button ( ![menu icon]()) and scroll to ConfigureForm Layout.
8. Select Appointment reminder from the Available list and move it to the Selected list using the add button.
9. Select Save.  
   The Appointment Booking Service Configuration form is displayed with the Appointment reminder field.
10. To configure an appointment reminder, choose time, in hours, from the Appointment reminder field drop-down list.  
    The time represents the time before a scheduled appointment that you want to send a reminder. For example, a reminder is sent, two hours before a scheduled appointment.
11. Select Update to add the appointment reminder configuration.

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