---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage work with ITSM Mobile Agent

# Manage work with ITSM Mobile Agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a member of a shift, view your upcoming shifts, request time off, and
accomplish daily tasks related to your schedule.

My work application in the ITSM Mobile Agent app has the On-Call Scheduling applet to view your upcoming shifts and request time-off. You can also view the members of your group available on call.

For detailed procedure see [Managing incidents and tasks using My Work applet](https://servicenow-prod.fluidtopics.net/PhtZ8Nk5SsfrOkDvxh0LJQ "Use the My work applet in the ITSM mobile agent to perform various functions from the mobile.").
{#my-work-ocs__table_mtb_qzx_xjb__entry__2}

| Action | Description |
|-|-|
| Tap on Upcoming shifts | View all upcoming shifts for the current month. The shift are grouped based on the events. Multiple-day event are displayed at the top. |
| Swipe left on the shift card | Request a time-off for the shift. |
| Tap on the shift card | View details for the shift like the group, roster, start time, and end time. |
| Tap Request time-off | Request a time-off for the shift. |
| Tap the ![icon-inv-menu]()icon. | Changes the view of the calendar from monthly to daily. |
[Table 1. On-call schedule actions- Upcoming shifts]

{#my-work-ocs__table_mtb_qzx_xjb} {#my-work-ocs__table_rxf_nby_xjb__entry__2}

|   |   |
|-|-|
| Tap on Time-off requests | View a list of time-off requests divided into pending and completed requests. |
| Tap the filter icon | Filter the time-off requests. |
| Tap the menu icon | Request time off from the Time-off requests screen. |
| Tap a pending time-off request | View the details of the request. |
| Tap Cancel time-off | Cancel the time-off by clicking YES on the confirmation message. |
[Table 2. On-call schedule- Time-off requests]

{#my-work-ocs__table_rxf_nby_xjb} {#my-work-ocs__table_mbk_fz2_lkb__entry__2}

|   |   |
|-|-|
| Tap on Who is on-call | View a form that lets you select a group from a list of groups. |
| Tap the right arrow | View the list of groups that should be on-call in a schedule. |
| Select a group | Select a group from the list of groups and click the arrow to view who is on-call for the schedule. |
[Table 3. On-call schedule- Who is on-call]

{#my-work-ocs__table_mbk_fz2_lkb}