---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure asset utilization metrics

# Configure asset utilization metrics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the display of the asset utilization metrics for Microsoft Endpoint
Configuration Manager for Investigation.

## Before you begin

Role required: sn_cimaf.sn_cimaf_admin

## Procedure

1. Open the Microsoft Endpoint Configuration Manager.
2. Select the required CI device, and verify the CMPivot entities and attributes.  
   For more information, see [Verify a CMPivot entity](https://servicenow-prod.fluidtopics.net/a_uWblxUe9WKpncULinfjA "Verify a CMPivot entity and its attributes to configure the display of the CI metrics information on the Investigation tab of the Incident record.").
3. Configure the Disk Utilization metrics by verifying that the Disk CMPivot entity exists and has the attributes Size and Free Space.
4. Configure the Memory Utilization metrics.
   1. Verify that the Memory CMPivot entity exists and has the attribute TotalPhysicalMemory.
   2. Verify that the OS CMPivot entity exists and has the attribute FreePhysicalMemory.
   {#configure-asset-utilization-mecm__substeps_sxd_bwm_2wb}
5. Configure the CPU Utilization metrics by verifying that the Processor CMPivot entity exists and has the attribute LoadPercentage.  
   If the Processor CMPivot entity doesn't exist, you must add the entity to the hardware inventory. For more information, see [Extend hardware inventory](https://servicenow-prod.fluidtopics.net/x1wVIydeMQC547EUnh0tug "Extend the hardware inventory to add the CMPivot entity on the CMPivot entity list in the Microsoft Endpoint Configuration Manager.").
6. Configure the Uptime metrics by verifying that the OperatingSystem CMPivot entity exists and has the attribute LastBootUpTime.

## Result

The asset utilization metrics is displayed on the
Investigation tab of the incident record in Service Operations Workspace.