---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Set up slack for a user or group

# Set up slack for a user or group {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up slack from an incident to communicate and work together in channels with a
user or a group.

## Before you begin

Role required: admin

## About this task

To enable slack for the Assignment group field, ensure you
have set up a slack channel for that group. For more information, refer [Associate existing slack channel with a group](https://servicenow-prod.fluidtopics.net/7qp8TC6QI7iZA76148xB5g "Associate an existing slack channel to reach out to an assignment group from an incident. Assignment groups are a great way to contact all your stakeholders at once.").

## Procedure

1. Download the Fix script to add Slack field decorators update set to get the fix scripts from ServiceNow Store app.
2. Import the update set file.  
   For more information, refer [Import an update
   set](https://www.servicenow.com/docs/access?context=t_SaveAnUpdateSetAsAnXMLFile&version=australia&pubname=australia-application-development&ft:locale=en-US).
3. Navigate to System DefinitionFix Scripts.
4. Open the Add Slack Field Decorator fix script.
5. **Optional:** In the Scripts field, edit the script to indicate the table and the field for which you want to enable the slack communication.
6. Click Run Fix Script.  
   The slack icon appears next to the following fields mentioned in the script.
   * Caller
   * Assignment group
   * Assigned to
   {#add-field-slack-icon__ul_okx_bk4_p4b}Clicking the icon takes you to the direct message with the user on slack or slack channel for an assignment group.
{#add-field-slack-icon__steps_z52_gkd_jnb}
**Related tasks**   

* [Open slack from an incident](https://servicenow-prod.fluidtopics.net/FrcgJjh1IPyDGeLSDQxw_Q "Open slack from an incident and send message to a user or an assignment group to exchange incident information. You do not need to manually search for a user in slack to send a message.")

*[\>]: and then