---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Metric definition form

# Metric definition form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Update the scoring details of a metric definition, enable or disable it, or specify whether it contributes to the overall DEX score.
For more information, see [Customize metric definitions](https://servicenow-prod.fluidtopics.net/hhY48MsMSmBVsoPaFU8i5w "Customize the base system metric definitions based on your business requirements.").  
{#dexscr-dex-metric-def-form__table_fr4_1dn_jhc__entry__2}

| Field | Description |
|-|-|
| Contributes to DEX score | Option to determine whether the metric can contribute to the overall DEX score. |
| Value type | Value type of the metric that can be either qualitative or quantitative, depending on how it's measured and what type of data it collects. * Quantitative metrics evaluate scores using numbers. For example, the CPU usage or battery health of a device. * Qualitative metrics evaluate scores using descriptive information instead of numbers. For example, the information you collect from surveys can provide details on how employees feel about using a particular device or application. {#dexscr-dex-metric-def-form__ul_rtq_3gl_ydc} |
| Active | Option to make the metric definition active. Only active metrics are considered for calculations and aggregations. |
| Good lower bound | Minimum value for a good metric. For example, let's say the good lower bound for a customer satisfaction metric score is set to 80%. This value means that any score more than 80% is considered good. |
| Average lower bound | Minimum value for an average metric. For example, let's say the average lower bound for a CPU usage metric score is set to 85 and its upper bound is set to 55. This value means that any score between 85 and 55 is considered average. |
| Poor lower bound | Minimum value for a poor metric. For example, let's say the poor lower bound for a device crash metric score is set to 5 and its upper bound is set to 2. This value means that any score (number of times a device crashed) between 5 and 2 is considered poor. |
| Max upper bound | Maximum value that is considered as the upper bound for the metric definition. |
| Weight | Weighted average for the metric that contributes to the overall DEX score. |
[Table 1. DEX Score metric definition form]

{#dexscr-dex-metric-def-form__table_fr4_1dn_jhc}