---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure Slack as a communication channel for a communication task

# Configure Slack as a communication channel for a communication task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Slack as a mode of communication for a communication task to send direct
message to the users.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllIncidentCommunication Plan Definitions.
2. Open the communication plan where you want to add Slack as a communication channel for a communication task.
3. Open the communication task definition for which you want to add Slack as the mode of communication.
4. Click the Add Channel -- Slack related links.
5. Click Submit.  
   Slack gets added as a communication channel for the communication task.
{#configure-slack-for-comm-task__steps_kdh_rnw_mhb}

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