---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# ITSM Virtual Agent Lite

# ITSM Virtual Agent Lite {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access a pre-built subset of ITSM Virtual Agent features to quickly and
easily implement a virtual agent for your end users. ITSM Virtual Agent Lite offers
an introductory collection of conversation topics for IT support.

## ITSM Virtual Agent Lite overview {#itsm-virtual-agent-lite__section_lfr_1zd_xlb}

ITSM Virtual Agent Lite enables you to use a limited version of Virtual Agent. The available keyword-based conversations run in the web chat client
and also in the messaging applications, such as Slack, Microsoft Teams, Workplace by Facebook, and Facebook Messenger.

## ITSM Virtual Agent Lite topic category and conversations {#itsm-virtual-agent-lite__section_oxd_3sw_g3b}

Topic conversations run in the web chat client and also in supported ITSM Virtual Agent messaging integrations. Get familiar with Virtual Agent technology to improve your ITSM self-service experience with a
streamlined conversational interface.  
The ITSM Virtual Agent Lite pre-built, read-only topic conversation templates are contained in the ITSM Self Service Lite Virtual Agent Designer category. The following conversation topic templates are ready for you to publish and use:

* Check Ticket Status
* Report an Issue
{#itsm-virtual-agent-lite__ul_blk_ghw_klb}
* **[Setting up ITSM Virtual Agent Lite](https://servicenow-prod.fluidtopics.net/pNHYY6P3RAC~8QhcPlIjJQ)**   
  Setup ITSM Virtual Agent Lite using to use the read-only, pre-built conversation topics for your most common ITSM self-service cases. For example, you can connect your users with a virtual agent to check ticket status, search the knowledge base, and report an issue.