---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Managing major incidents using Major Incident applet

# Managing major incidents using Major Incident applet {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a major incident manager you can quickly review active major incidents or proposed
major incidents and act upon them.

As a major incident manager, you can also view and access the ongoing conference calls for
current major incidents with the ability to start, join or end conference calls.

The major incident application contains the applets and folders as in the below table.
{#mim-mobile__table_g4z_zgx_vjb__entry__2}

| Applet/Folder | Description |
|-|-|
| Active major incidents | View, filter and act upon active major incidents. |
| Major incident candidates | Review the incidents that are proposed as major incidents and add comments. |
| Resolved major incidents | View resolved major incidents and add comments. |
| Major incident dashboard | Gain insights on the major incidents worked on by your group, like number of major incidents, Mean time to identify, and mean time to resolve. |
| Performance metrics | View a non-interactive graph of major incidents opened per week. |
[Table 1. Major incident management applets]

{#mim-mobile__table_g4z_zgx_vjb}