---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create a Slack channel for a collaborative communication task

# Create a Slack channel for a collaborative communication task {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a Slack channel for a collaborative communication task to collaborate and discuss the communication task details.

## Before you begin

Role required: major_incident_manager

## Procedure

1. Navigate to AllIncidentMajor Incident Open.
2. Select the relevant major incident.
3. Click View Workbench.
4. Click the Collaborate tab.  
   The Collaborative Communication Tasks section appears.
5. Click Initiate for the task that you want to create a Slack channel.
6. On the form, fill in the fields.  
   {#create-slack-for-collab-comm-task__table_btk_jyb_jnb__entry__2}

   | Fields | Description |
   |-|-|
   | Add participants | Individual users or groups whom you want as participants to the channel. |
   | Recommended and Selected | Columns to personalize your list. Select the items in the Recommended column and move them to the Selected column using the right-arrow icon. |
   | Channel name | Unique name for the channel that differentiates it from the rest of the channels in Slack. |
   | Channel topic | Description about the purpose of the channel. |
   | Include a brief message for participants | Brief message that you want to send to the participants. |
   | Private channel | Option to indicate whether the slack channel is private or public. |
   [Table 1. Initiate form]

   {#create-slack-for-collab-comm-task__table_btk_jyb_jnb}
7. Click Start.  
   A slack channel is created, and you see the View channel and Import messages buttons next to the task.
8. To view the channel on slack, click View channel.
9. To import messages, click Import messages.  
   For more information on how to import messages, see [import-messages-from-incident](https://servicenow-prod.fluidtopics.net/99~Tp~d3WbxOgw96U1gA7g "You can import messages from a slack channel for an incident and append them in the Comments to store all important messages in the ServiceNow instance.").

*[\>]: and then