---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Create or modify schedules

# Create or modify Walk-up Experience schedules {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Once you know the hours of operation for your Walk-up Experience location, you
can either access the base-system default schedules or create new schedules to associate
with your walk-up location.

## Before you begin

Role required: admin or sn_walkup.walkup_admin

## Procedure

1. To view and use a base-system default schedule in the Walk-up Experience application, navigate to Walk-up ExperienceAdministrationSchedules.  
   You can view all available base-system default schedules, such as 8-5 weekdays excluding holidays.
2. To modify an existing base-system schedule, click the schedule name, otherwise click New to create a schedule if none of the default schedules apply for your walk-up location.
3. Complete the Schedule New record form or modify fields on an existing form.  
   To complete this process and for detailed information on creating, modifying, and using schedules in the system, including a definition of all form fields, refer to [Schedules](https://www.servicenow.com/docs/access?context=c_UseSchedules&version=australia&pubname=australia-platform-administration&ft:locale=en-US) .
{#configure-walkup-location-schedules__steps_b5r_yf5_ndb}

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