---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Duration to view requester's activities

# Configure the duration to view the requester's activities for an interaction in Service Operations Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the duration to display requester's history, consisting of tasks, interactions, and assets. These details are displayed in the Requester Information side panel of Interaction Management record

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllService Operations Workspace Admin CenterOverview.
2. Select Configure of Interaction Management from the ITSM core configurations section.
3. Enter the number of days to fetch the data in Days to display data section.  
   Maximum limit is 7 days.
4. Select Update.

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