---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Incidents from alerts

# Incidents from alerts {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An agent or IT operator creates an incident from the DEX alerts which is addressed by the L1 agent.

As a response to the alerts, the IT operator can create an incident. The DEX alert-related information is available on the origin card of the incident. You can view the number of Impacted devices and impacted users. To access the DEX alert information, you need
the Incident management for Service Operations Workspace plugin (`com.snc.uib.sow_incident`) version 7.1.0 and above.