---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Enable Walk-up Experience appointment booking

# Enable Walk-up Experience appointment booking {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable or disable the appointment booking feature for Walk-up Experience as
well as for the individual walk-up service locations available to requesters.

## Before you begin

Role required: sn_walkup.walkup_admin or admin

## About this task

The Appointment Booking plugin (com.snc.appointment_booking) must be activated to use the application.

When
appointment booking is enabled, the Schedule an appointment
tab appears on the online check-in page. The requesters can choose a reason for the
appointment and select a date a time from current available appointments.

## Procedure

1. Navigate to AllAppointment BookingAppointment Booking Configuration.
2. Select Walk-up Experience.  
   The Walk-up Experience configuration is provided with the base system Appointment Booking feature.
3. Click Active to enable appointment booking for the Walk-up Experience application.
4. In the Appointment Booking Service Configuration related list, select the name of a service.  
   For Walk-up Experience, a service is defined by the physical location of a walk-up queue. Every walk-up queue associated with your application is a service that needs to be configured for appointment booking.  
   The Appointment Booking Service Configuration form for the selected service opens.
5. Select Active to set the field to true.
6. Select Update.
{#enable-walkup-appointment-booking__steps_ijs_pwf_wfb}

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