---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Legacy: Viewing Group Overview reports

# Legacy: Viewing Group Overview reports {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Run My Groups Overview reports to view the activities of a selected group: Count
information on acknowledged and unacknowledged escalations by shift, acknowledged
escalations by user, and the hours for each user over seven days.  
Important:  
Starting in Xanadu release, the On-Call dashboard is deprecated. Users can use [On-call dashboard](https://servicenow-prod.fluidtopics.net/3t41G85QwNzS5wwMETJipw "Dashboard providing view into the performance of On-call Escalations handled by the team.") to view, maintain, and track the escalation reports.

## Opening the reports {#viewing-group-oview-report-oncall__section_shq_3hy_2lb}

Any user with the itil role can view the reports. Use one of the following methods to open the reports:

* Click Self-ServiceDashboards and select On-Call Overview. If you have licensed the premium version, then click On-Call Overview - Premium.
* Click On-Call SchedulingReportsOverview.

{#viewing-group-oview-report-oncall__ul_zm2_dgz_2lb}Click the My Groups Overview tab and then specify the group in the My On-Call Groups list.

* Acknowledged escalations are accepted by at least one user. The "true" value indicates acknowledged escalations.
* Unacknowledged escalations are not accepted by any user or are rejected by all users. The "false" value indicates unacknowledged escalations.
{#viewing-group-oview-report-oncall__ul_rnn_3hb_bmb}

## My Groups Overview reports {#viewing-group-oview-report-oncall__section_bvy_qgz_2lb}

Figure 1. My Groups Overview reports

On-Call Hours - 7 days
:   The sum for each day over the last seven days: (Number
    of hours / roster member) \* (number of roster
    members that worked on an escalation)

Acknowledged and Unacknowledged Escalations by Shift - 7
days
:   The number of escalations by shift during the most
    recent seven-day period.

    * The Y axis represents the count of escalations.
    * The X axis represents the shift.
    {#viewing-group-oview-report-oncall__ul_mjy_rb1_3lb}
:
    * The "true" value indicates acknowledged escalations.
    * The "false" value indicates unacknowledged escalations.
    {#viewing-group-oview-report-oncall__ul_y12_f31_3lb}

Hours Distribution by User - 7 days
:   Pie chart that displays the number of hours that each
    user in the group worked on escalations during the
    most recent seven-day period.

Acknowledged Escalations by User - 7 days
:   Pie chart that displays the number of acknowledged
    escalations that each user in the group worked on
    during the most recent seven-day period.

*[\>]: and then