---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure problem modals shown during state transitions

# Configure problem modals shown during state transitions {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add the optional and mandatory fields necessary to move a problem record through its life cycle using the Form Builder.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllProblemCreate New.
2. On the form context menu, select Configure, and then select Form Builder.
3. From the Default view list, select any of the following.

   | Option | Description |
   | SOW Problem Accept Risk Modal | Modal options shown during a problem state transition to Accept Risk. |
   | SOW Problem Assess Modal | Modal options shown during a problem state transition to Assess. |
   | SOW Problem Cancel Modal | Modal options shown during a problem state transition to Cancel. |
   | SOW Problem Fix Modal | Modal options shown during a problem state transition to Fix. |
   |-|-|

   {#configure-problem-state-modals-sow__choicetable_nyp_xyh_2bc}
4. If the form is in a different application scope, select Edit in original scope before you start editing.

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