---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Manage requests for time off

# Manage requests for time off {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a shift manager, you can review and approve time-off requests from shift
members. You also specify the roster member who can cover for the time.

## Before you begin

Role required: rota_manager

## Procedure

1. Navigate to AllSelf-ServiceMy Approvals.
2. Select the time-off request record to approve.  
   The time-off request displays the details of the time-off requested by the member of your team. In this example, the dark blue shade with stripes represents the requested time-off. A message also gives you the request details including that of the proposed cover.
3. **Optional:** Enter comments in the Comments section.
4. Select Approve or Reject.  
   * For rejection, the On-Call calendar no longer indicates the time-off details and the requester receives email notification.
   * For approval, the On-Call calendar indicates the time-off details and the requester receives email notification.
   {#manage-time-off-requests-oncall__ul_dv2_3wq_jlb}
**Related concepts**   

* [Assigning On-Call Scheduling roles](https://servicenow-prod.fluidtopics.net/AVnTW4so0FG2XEg4M85UgA "Admins can assign On-Call Scheduling roles to user groups and to individual users based on user activities and responsibilities.")

*[\>]: and then